We understand that preferences and needs change over time, and sometimes you may find yourself wanting to make adjustments to your account status. If you're wondering how to deactivate or close your account with us, here's what you need to know.

Maintaining a record of all customer accounts and past interactions allows us to better serve you and ensure the integrity of our platform. Whether it's for security purposes or providing support for past transactions, having access to historical account data enables us to uphold the quality of our service, therefore our system does not currently support the deletion of accounts.

This doesn't mean you're locked into using our services indefinitely! If you no longer wish to utilize your Nearly Natural account, you have the option to simply discontinue its use. Your account will remain inactive, but we'll retain your customer and order information for record-keeping purposes. Please note that we never store your payment information, regardless of your account status.